
Frequently Asked Questions
1. Will the EcoPure™ tap filter fit my tap?
1. Will the EcoPure™ tap filter fit my tap?
EcoPure™ fits 95% of standard Australian taps and comes with universal adaptors for different tap sizes and thread types. Not compatible with oval shaped, sensor or pull-out retractable taps. Not sure? Send us a photo of your tap via DM and we will confirm before you order.
2. What does NSF 42 certified mean for EcoPure™?
2. What does NSF 42 certified mean for EcoPure™?
NSF 42 is an internationally recognised standard from NSF International that certifies water filters for aesthetic effects including chlorine, taste and odour reduction.
EcoPure™ uses NSF 42 certified activated carbon filtration media, independently tested to meet these standards.
We always say our filter "helps reduce" rather than "removes" contaminants because we believe in being transparent about exactly what our filtration does.
3. What happens if I forget to change the filter?
3. What happens if I forget to change the filter?
The filter becomes less effective over time if not replaced. We recommend every 3 months or 1,000 litres. Every order includes 5 free filters so your first year is fully covered. We will send you a reminder email every 3 months, but also a good thing to set a 3 month reminder in your phone.
4. Does it work with tank or rainwater?
4. Does it work with tank or rainwater?
Yes. EcoPure™ reduces sediment, microplastics, heavy metals and contaminants that collect in rainwater tanks through your roof and gutters. If bacteria is a known concern in your tank we recommend professional testing first.
5. Do I need one filter on every tap in my home?
5. Do I need one filter on every tap in my home?
Most families start with the kitchen tap which covers all drinking and cooking water. Microplastics are present in all home water sources so installing on multiple taps over time gives you fuller protection.
6. Is this better than a filter jug or bottled water?
6. Is this better than a filter jug or bottled water?
Boiling kills bacteria but does not remove PFAS, microplastics, heavy metals, fluoride or chlorine. EcoPure™ targets all of these on demand with no wait time, no energy cost and no storing boiled water.
7. What if I’m not happy with it?
7. What if I’m not happy with it?
We’ve got your back with a 100-day money-back guarantee. Try it risk-free — if you don’t love it, we’ll refund you, no questions asked.
8. Is it safe for babies, kids and sensitive skin?
8. Is it safe for babies, kids and sensitive skin?
Yes. EcoPure™ reduces chlorine, heavy metals, PFAS and microplastics making tap water gentler for the whole family including babies and those with sensitive skin. Always consult your healthcare provider for specific medical concerns.
9. Does it remove the chlorine smell from my water?
9. Does it remove the chlorine smell from my water?
Yes and it is one of the first things customers notice. The activated carbon filtration targets chlorine and its by-products from the very first pour. Customers in Melbourne and Brisbane report the difference is immediate.
10. How long does it take to install and do I need a plumber?
10. How long does it take to install and do I need a plumber?
No plumber needed at all. EcoPure™ screws directly onto your existing tap in under 60 seconds. Simply twist off your existing tap aerator, attach EcoPure™ by hand, run the water briefly to activate the filter and you are done. No tradesman, no mess.